Terms of Service

Repair Services:

• Screen replacement and display repairs
• Battery replacement and power issues
• Water damage assessment and repair
• Software troubleshooting and updates
• Component replacement and hardware fixes

Additional Services:

• Device accessories sales
• Free diagnostic services
• Device consultation and advice
• Emergency repair services

You Must:

• Provide accurate information about your device and issues
• Back up your data before repair (we're not responsible for data loss)
• Remove personal information and disable security features
• Pay for services according to agreed terms
• Collect your device within 30 days of completion
• Treat our staff and premises with respect

You Must Not:

• Bring stolen or illegally obtained devices
• Provide false information about device ownership
• Interfere with our business operations
• Use our services for illegal purposes
• Attempt to access restricted areas or systems

Pricing Policy:

• All prices include Belgian VAT (21%)
• Quotes are valid for 30 days unless otherwise stated
• Final prices may vary if additional issues are discovered
• Emergency service carries a surcharge
• Free diagnostic service (no repair obligation)

Payment Terms:

Our Warranty Coverage:

Warranty Exclusions:

• Physical damage after repair (drops, water damage, etc.)
• Normal wear and tear
• Damage from unauthorized repairs or modifications
• Software issues not related to our repair
• Pre-existing conditions not addressed in original repair

Our Liability is Limited to:

• The cost of the repair service provided
• The value of replacement parts used
• The purchase price of accessories sold

We Are Not Liable For:

• Data loss or corruption (always back up your data)
• Loss of use or business interruption
• Consequential or indirect damages
• Damage to third-party software or applications
• Issues arising from device age or obsolescence

Data We May Access During Repair:

• Device information and settings (to perform repairs)
• Basic functionality testing data
• Software version and update status

Our Rights:

• All content on our website is protected by copyright
• Our business name, logos, and branding are trademarks
• Repair techniques and processes are our trade secrets

Your Rights:

• You retain ownership of your device and data
• We do not claim rights to your personal content
• You may use our website for personal, non-commercial purposes

Third-Party Rights:

We respect third-party intellectual property rights. Device manufacturers' trademarks are used for identification purposes only and do not imply endorsement or affiliation.

Right of Withdrawal (Distance Sales):

• 14-day withdrawal period for online purchases
• Right to cancel service contracts before work begins
• Full refund if withdrawal right is exercised
• Exceptions apply for customized or started services

Legal Guarantee Rights:

• 2-year legal guarantee on goods sold
• Right to repair, replacement, or refund for defective services
• Right to price reduction for partially defective services

Alternative Dispute Resolution:

You have the right to use alternative dispute resolution procedures. For online purchases, you can access the EU Online Dispute Resolution platform atec.europa.eu/consumers/odr.

Step 1: Direct Communication

We encourage resolving any disputes through direct communication. Contact us atinfo@5gphones.beor +32 (466) 13 41 81.

Step 2: Formal Complaint

If direct communication doesn't resolve the issue, submit a formal written complaint to our business address. We will respond within 30 days.

Step 3: Mediation

For unresolved disputes, we support mediation through Belgian consumer mediation services or EU alternative dispute resolution mechanisms.

Step 4: Legal Action

Legal disputes will be resolved in Belgian courts under Belgian law, with EU consumer protection laws taking precedence where applicable.

Applicable Laws Include:

• Belgian Civil Code and Commercial Law
• EU Consumer Rights Directive
• EU General Data Protection Regulation (GDPR)
• Belgian Data Protection Law
• EU Electronic Commerce Directive

Severability:

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Updates to Terms:

We may update these terms from time to time. Significant changes will be communicated via email or website notice. Continued use of our services constitutes acceptance of updated terms.

Entire Agreement:

These terms, together with our Privacy Policy, constitute the entire agreement between you and 5gphones regarding the use of our services.